www.jobsinkenya254.com IS Helpdesk Job vacancy in Kenya 2012

IS Helpdesk Job vacancy in Kenya 2012

Job Title: IS Helpdesk   

Incumbent: Supervisor/Manager’s

Title:  IS Director

Essential Job Responsibilities:

• First level of business interaction


• Communication & Escalation Management


• Follow-up’s & Issue closure coordination with internal team


• Remedy Management & ticket allocation


• Remedy Daily Reporting


• L1 Documentation


• 9x6 Mon-Fri Support First level of support (Min 40% of total monthly tkt)


• Field incoming help requests from end users via both telephone and e-mail in a courteous manner....
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